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Frequently asked questions

Our goal is for every customer to be completely satisfied with their purchase. If something isn’t right, please contact us — we’ll do our best to work with you and make it right.

Please note that personalized or embroidered items made specifically for your baby (such as custom name blankets or outfits) are non-returnable and non-refundable, unless they arrive damaged or defective.

We appreciate your understanding, as each personalized item is crafted just for you.

We work quickly to prepare and ship your order as soon as possible. Our processing time is approximately 3 business days, and once shipped, delivery typically takes 3–6 business days, depending on your location.

You’ll receive an email with tracking information as soon as your order is on its way.

Please note that national holidays and carrier delays may affect delivery times. We appreciate your patience and understanding as we ensure your order arrives safely and beautifully packaged.

Our products arecrafted in Turkeyusinghigh-quality, GOTS-certified organic cotton. Each piece is thenembroidered with love in the USA, ensuring every blanket and outfit combines the finest materials with thoughtful, personal craftsmanship.

Shipping is calculated based on your location and the items in your order. You’ll always know the exact shipping cost before completing your purchase.

If you’re a soon-to-be mom or a new mom, enjoy Free Shipping with coupon code NEWMOM at checkout 💛

We’re happy to celebrate this special time with you!

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